MATA VAI TOWER • RESIDENT FEEDBACK
Something wrong at Matavai?
Report a maintenance, cleaning or building issue. We’ll help you document what happened, keep the history together, and check whether the problem was actually resolved.
Free
No charge to residents.
Independent
Not Homes NSW or its maintenance contractor.
Evidence-based
Reports, dates and outcomes stay connected.
Already reported it somewhere else?
That’s okay. Add any Work Order or reference number you have and we’ll keep the history together.
That’s okay. Add any Work Order or reference number you have and we’ll keep the history together.
How it works
1. Tell us what happened
Use ordinary language. You don’t need to know the contract or legislation.
2. Keep the evidence together
Appointments, Work Orders, photographs and repeat repairs remain connected to the same underlying problem.
3. Verify the outcome
A case is not resolved just because a ticket is closed. We ask whether the underlying problem was actually fixed.